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by William Ury (Author)
A practical three-step method for saying no in any situation--without losing the deal or the relationship, from the author of Possible and Getting Past No
A world-renowned negotiator, mediator, and bestselling author, William Ury directs the Global Negotiation Project at Harvard University. Over the last thirty years he has helped millions of people, hundreds of organizations, and numerous countries at war reach satisfying agreements.
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