by J. M. Juran (Author), Joseph M. Juran (Author), D. A. Blanton Godfrey (Foreword by)

This new edition incorporates new material on planning and other issues to expand upon Juran's pioneering views of re-engineering. The work contends that the manager's basic function is to create change (breakthrough) or prevent it (control). It demonstrates that each process is governed by a universal sequence of events. By understanding these patterns, managers learn how to do their jobs more effectively. The text features new analyses of the issues that arise whenever organizations introduce change.

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Juran contends that the manager's basic function is to create change ("breakthrough") or prevent it ("control"), and demonstrates that each process is unvaryingly governed by a universal sequence of events. You'll learn the issues that arise, virtually without fail, whenever organizations introduce change; how to master an unvarying sequence of events that will enable you to overcome resistance to change, and break through to ever higher levels of performance; how to control any action or project under your supervision; how to achieve breakthrough in every area that determines a company's success - from attitudes ... to knowledge... to action; and when it's better to initiate change and when it's better to prevent it. Regardless of your field or product - whether you are a company president, superintendent, department head, foreperson, or a supervisor - this book will prove to be of immeasurable value to you. It is a book written for everyone who must achieve results, whether through the efforts of other people or through their own efforts.

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